Google is actively eradicating adverse critiques of the Robinhood app from the Google Play Retailer, the corporate confirmed to The Verge. After some disgruntled Robinhood customers organized campaigns to present the app a one-star overview on Google’s Play Retailer and Apple’s App Retailer — and succeeded in review-bombing all of it the way in which all the way down to a one-star ranking — the corporate has now deleted sufficient critiques to convey it again as much as almost 4 stars.
Robinhood got here below intense scrutiny on Thursday, after the inventory buying and selling app introduced it would block purchases of GameStop, AMC, and other stocks made widespread by the r/WallStreetBets subreddit, and a few customers have already changed their deleted one-star critiques with new ones to make their anger heard.
Right here’s a screenshot from the Play Retailer web page captured by 9to5Google when the app had a one-star ranking and almost 275,000 critiques:
And right here’s a screenshot we took shortly earlier than publishing this text, displaying an almost four-star ranking and round 180,000 critiques.
It’s not exterior Google’s purview to delete these posts. Google’s insurance policies explicitly prohibit critiques meant to govern an app’s ranking, and the corporate says it has a system that “combines human intelligence with machine studying to detect and implement coverage violations in rankings and critiques.” Google says it particularly took motion on critiques that it felt assured violated these insurance policies, the corporate tells The Verge. Google says firms would not have the flexibility to delete critiques themselves.
On Apple’s App Store, Robinhood has a 4.7 ranking, and we didn’t see any critiques newer than Wednesday. Nevertheless, widespread apps like TikTok, Uno, and Genshin Impression additionally didn’t have critiques from any later than Wednesday once we checked.
Sad Robinhood customers aren’t simply utilizing critiques to point out their ire — they’re additionally calling for a class action lawsuit. Afterward Thursday, Robinhood said it might permit “restricted buys” of sure shares on Friday. The corporate stated that halting purchases on Thursday was “a risk-management resolution.”